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Paradise 2 Perfection

FAQ

Frequently Asked Questions

WHAT IS VIRTUOSO?

Virtuoso is the travel industry’s leading luxury network, spanning over 26 countries and 9,000 travel advisors. Virtuoso advisors specialize in creating unique experiences you can’t find online or plan yourself. Their connections to properties and itineraries around the world are unparalleled. Why use a Travel Advisor?  Virtuoso advisors can maximize the value of any trip through their connections, relationships, knowledge, advice, creativity, and advocacy. They often save you money – many eventual Virtuoso travelers began by thinking it might cost too much, or advisors were an outdated concept, or something else entirely. Some travelers we work with (before they end up booking) think advisors are an outdated concept. After all, can’t you research and find travel options online? You can, but using an advisor drives up the value of your trip: through their knowledge of properties, connections, personalized planning, and collaboration with your family.

WHO IS IN THE VIRTUOSO VIP NETWORK?

Our Virtuoso network of nearly 1,700 preferred partners including top hotels, cruise lines, and tour operators guaranty our clients receive only the best privileges, products and services that go well beyond any credit card benefits. At Paradise 2 Perfection we use our global contacts to provide our clients with exclusive amenities and the true VIP experience!

WHAT IS LUXURY TRAVEL?

The truth is that it means something different to every person and every property. Luxury might mean a style of hotel and service, or it might mean your own fully outfitted tent with running water and chandeliers on an African safari. For some people, taking extended time to experience remote destinations in the company of experts in their fields and with like-minded people is the ultimate in luxury. Going around the world without packing and unpacking may be your ultimate luxury if you have a bit of Jules Verne in your soul. See the world through the eyes of your grandchildren, or make a difference in the world of someone else by volunteering your time, skills and passions to those less fortunate. What are your passions? Food, wine, art, architecture, sports can all be the inspiration for trips of a lifetime! Whether you choose the silence and peace of hidden locations or the throbbing heart of the biggest cities, luxury is rarely about price, but the pricelessness of the experience.

WHY USE A VIRTUOSO TRAVEL SPECIALIST?

Of all your life priorities, your leisure time is one asset you can’t earn back. People who spend their time wisely know that it pays dividends to collaborate with a seasoned industry professional when it comes to fulfilling travel dreams. Virtuoso travel advisors provide personal, completely customized service before, during, and after every trip. Whether you enjoy being involved in your vacation planning, or prefer that someone you trust takes the reins, Virtuoso advisors are uniquely vested in your RETURN on LIFE®. Visit our Virtuoso Travel site to learn more.

WHY WORK WITH VIRTUOSO RATHER THAN A TRAVEL ADVISOR
  • People feel that doing their own planning is empowering, and that giving it up will diminish their experience. Virtuoso clients decide the level of involvement that’s right for them, and this may even vary from trip to trip. If you enjoy research and planning, you’ll have a professional partner. If you prefer having your advisor handle all the details, they can do that, too. Either way, you’ll enjoy quality, customized service.
  •  They believe the Internet provides all the answers they need. Virtuoso clients view their advisor as a trusted resource whose industry knowledge, global relationships, and personal experience add tremendous value, and makes travel planning more enjoyable. A great advisor can validate your own research and offer insightful recommendations to tailor each trip to your preferences, interests, and budget.
  • They believe an advisor adds to the cost of the trip. Virtuoso clients know better. A Virtuoso travel advisor has access to the same (and often better) pricing than available online, and can secure VIP benefits, amenities, access, and extras that you can’t get on your own. To quote Warren Buffet, “Price is what you pay; value is what you get.”
  • They don’t understand the value of a travel advisor. Virtuoso clients rely on their advisors to make travel planning more efficient and enjoyable, to save time and money, and to lend expertise that makes a world of difference. A Virtuoso advisor also works on your behalf before, during, and after every trip. That’s peace of mind you can bank on.
WHAT ARE THE BENEFITS OF BOOKING WITH US?

Benefits can vary by property and experience, but generally our travelers receive preferred rates at hotels, upgrades upon arrival (if available), Exclusive amenities (spa credits, shopping credits, etc.), daily breakfast for two, and early check-in/late checkout. If you’re interested in cruising, also explore our signature Virtuoso Voyages program. Our affiliation with Travel Edge gives us additional negotiated perks and pricing. Our personal relationships built over decades, also gives us very unique and special relationships with the owners, managers and key staff members. After all, you can’t VIP yourself!

WHAT ARE YOUR FEES?

In short, it generally doesn’t cost you money to use a travel agent, and in fact, the agent can very often help you save money on your trip in ways that you could not imagine. The most common fee customers pay covers time spent researching and building a proprietary itinerary and adding in non- commissionable services and insider access.

DO I NEED INSURANCE?

From our professional experience, the answer is a resounding YES! Travelling without insurance is an open-ended risk that no one should take with their health or their finances. More and more countries are requiring proof of medical insurance for admittance to their country. As industry professionals, especially over the past few years and indeed months, we have seen situations arise with our clients and heard stories that no one ever expects could or would occur. Medical issues at home or in destination, family health issues, weather delays and missing and lost baggage are just some examples of things that can and do occur. If one of these things happens to you, that insurance is priceless in time, effort and your bank account will be happy that you are insured. In some cases, there is a change of mind insurance, which may not cover the entire cost of cancelling, but a significant percentage. This is usually a very expensive coverage, but well worth if for lawyers or others who face uncertainty in their plans.

We are including links for you to purchase insurance, and feel free to contact us for help or comparisons and ensure that the coverage you choose is the best for your age, conditions, length of trip and cost.

DO I NEED A VISA OR A PASSPORT?

Government-issued identification is required for all air travel and cross border travel. A valid passport is required for all trips outside Canada and virtually everywhere else in the world, including EU and Schengen countries. All passengers should check with the appropriate foreign consulate for entry and validity requirements. We recommend that your passport has six months of validity, and at least 3 blank pages. Passports and visas are the responsibility of each client. Any child under age 16 (traveling without a parent or legal guardian) must have notarized, written permission from at least one or two parents or legal guardians. Please be advised that if you have been convicted of an offence or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada or other countries. You will need to apply for a Minister’s Permit of Approval of Rehabilitation at a Canadian Consulate. All other travelers should contact the appropriate consulate for entry requirements in other international destinations. In South Africa, children are required to have a passport as well as additional documentation to travel with you into and out of the country. Please consult the South African Embassy for the current specific requirements related to your travel dates. If traveling internationally with a child under the age of 18, please check directly with the airline for the legal documentation that is required. It is the sole responsibility of the guest to procure the proper documentation to travel and many requirements vary by airline and destination and are aware that regulations change and should always be reconfirmed from time to time.

The IATA Travel Centre is the most accurate information source available for personalized passport, visa, and health requirement advice depending on your nationality and destination. Their immigration specialists constantly update this information. But rules and regulations change on a daily basis!

Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control of whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.

DO YOU SUPPORT TRAVELERS WITH SPECIAL NEEDS?

Absolutely! The world is meant to discovered to the best of each person’s ability in a meaningful way with their families and caregivers. We partner with companies that can handle most of your mobility issues and most medical devices. We are aware of autism-friendly cruise lines, hotels, and amusement parks. We constantly are learning and researching the best companies for all of our client’s needs. We are very diligent in ensuring that you are buying the best insurance available for your needs and help you understand what might not be covered to help you make your own informed decisions. We also welcome being contacted by any suppliers who may have a unique product or service that we can offer to our clients.

WHAT ARE YOUR CANCELLATION POLICIES?

Cancellation policies for the most part are guided by each individual supplier that is integrated into your full itinerary. Tours, hotels, and exclusive restaurants, events, or concerts may have completely non- refundable. This has gotten even more complicated in these days of COVID-19 regulations, restrictions, exclusions, and certain companies offering flexibility. Ultimately, we are bound by the conditions stipulated by the travel partner and know that we are in your corner and actively dispute and offer guidance when the company does not offer a refund. We are realistic given the past few months, and not all companies are offering Refunds, all offer rebooking. Often that comes with additional credits. For all new bookings, we will be sure to specify the terms and conditions of each supplier and seek alternate options if the terms are not acceptable to you.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payment almost exclusively on behalf of our suppliers unless we are making special arrangements or for some groups. We are bound to accept the forms of payment that our suppliers allow us to provide to them for payment. Generally, that includes most credit cards, but there are several companies that will not accept American Express or some other specialty cards from smaller banks. There are some companies that will now accept bitcoin.

CAN I TRAVEL WITH MEDICATION?

For almost every instance, the answer is PLEASE DO! And also be sure to bring extras and an extra prescription. Laws are very different across the world, and while cannabis and their derivatives are legal in many countries and across state and provincial borders, they are not approved for travel across any international borders at the time of writing these FAQs. Many people use these products for medicinal purposes, and even hemp with 0.00% THC is still not allowed across US and Canadian borders.

ARE SINGLE AND TRIPLE ROOMS OR ROOMMATES GUARANTEED WITH TOUR OPERATORS?

While we hope that we can accommodate any of your travel requests, sometimes this is possible with only certain suppliers and not others. If you have special requests like these as a priority, then please be flexible with the destination, provider and time of year and budget. Many companies will offer low or no single supplements in low seasons. Some ships have specially designated single cabins, but they tend to be booked very early, so if that is one of your priorities, then be sure to give yourself as much lead time as possible to snag those coveted rooms as it is always first come, first served. A triple room is generally the same size as a twin-bedded room. While they guarantee bedding to accommodate three people, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes. Sometimes it could be a double bed plus a single or small cot. Please inquire at time of reservation.

WHEN CAN I CHECK INTO MY ROOM?

Check-in time is not only location-specific, but literally dependent on the day and availability of your room in a hotel. While it can always be requested in a hotel. It cannot be guaranteed. The only way to guarantee an early check-in is to pay for the night prior. As with requesting late checkouts, the hotel is always willing to hold your bags and allow you to continue to use the facilities of the property. We are in contact with every supplier to ensure that your requirements and requests are known well in advance and we may be able to get confirmation a day or two prior to arrivals with our partners. Cruise lines have their own boarding schedules which vary by cabin type, loyalty, and special needs.

WHEN IS A GOOD TIME TO DISCUSS MY FUTURE TRAVEL DREAMS?

Check-in time is not only location-specific, but literally dependent on the day and availability of your room in a hotel. While it can always be requested in a hotel. It cannot be guaranteed. The only way to guarantee an early check-in is to pay for the night prior. As with requesting late checkouts, the hotel is always willing to hold your bags and allow you to continue to use the facilities of the property. We are in contact with every supplier to ensure that your requirements and requests are known well in advance and we may be able to get confirmation a day or two prior to arrivals with our partners. Cruise lines have their own boarding schedules which vary by cabin type, loyalty, and special needs.

I TOOK SOME AMAZING PHOTOS AND VIDEOS ON MY TRIP! CAN I SHARE THEM?

We genuinely love and are inspired by other people’s travel photos. Please send them to your Travel Expert and we have the perfect home for them on our site and if you’re on social media, upload your photo with the hashtag #TheP2PLife and we’ll see it that way. We would be honoured to feature your photos and give credit in some of P2P Luxe Life media, with your permission, of course

WHAT ARE THE LUGGAGE REQUIREMENTS?

Rules for luggage weight and size can vary depending on the airline, cabin class, and even aircraft size. You will find some general recommendations on our passenger baggage information page, but do check with your airline for specific instructions.

You will find many more instructions as to what needs to be packed where – cabin luggage or checked luggage on the  passenger baggage information page

What do I do when my bag goes missing?

Unfortunately, we have all been victims to waylaid luggage and bags simply left behind. Always remember when you travel to keep your essentials in your carry on and to minimize total risk, try to split items between two bags if possible.

Once the bag is not on the carousel. report it to the baggage claims department on arrival at your final destination. There you will provide information to the airline to help them track down your baggage. Most airlines use one of the major global baggage tracing systems. All missing baggage information is filed on this system and matched to bags recorded at airports around the world. Once a match is found, the baggage is returned to its owner. The vast majority of mishandled luggage is returned to the passenger within 48 hours. There are now trackable tags that you can put on your bags and you will always know where they are, even if lost.

To claim a compensation, you should report your lost, delayed or damaged bag immediately at your arrival, to the baggage claims department and write to the airline within seven days after your declaration. Always check your travel insurance package for monetary compensation to purchase items or your homeowner’s insurance.

You will find more information about compensation in the Passenger Rights FAQs.

CAN I TRAVEL WITH MY PETS?

See this list of country specific regulations for shipping pets.

The issue of what is a support animal and allowed in the cabin, varies from airline to airline and you should check and have proper documentation including proof from a doctor and of course all the necessary shots and be aware of quarantines from individual countries. Due to COVID-19 rules may also be changed on a case by case basis.

WHAT IF THERE IS AN INJURY OR ACCIDENT WHILE I AM FLYING?

The “Conditions of Contract and Other Important Information” details airline liability with regard to passenger death or bodily injury, loss of or damage to baggage, and for delay.

It also defines passenger rights and obligations for denied boarding, check-in times, baggage and the transport of dangerous goods. There may be some regional adaptation of the ticket notice.

Please check out the ticket notice applicable to the country of departure indicated on your ticket: www.iatatravelcentre.com/tickets

The organizations listed below can provide advice on how to proceed with travel complaints, but there may be others specific to your region or country. Your national Civil Aviation Authority may be of help.

WHAT ARE MY PASSENGER RIGHTS?
  • We all know how frustrating it can be when something goes wrong with your flight. The complexity and inconsistency in passenger rights do not make it easier. We have been campaigning for all governments to apply the same core principles on passenger rights, that have been endorsed by the International Civil Aviation Organization (ICAO).These include the right to care and assistance in the case of delays and rerouting, and to refunds or other compensation in the case of cancellations, where the circumstances are within an airline’s control. It would be unfair, for example, to hold airlines financially accountable for delays related to air traffic control, poor weather, or airport employees strikes, which may cause flight disruptions and cancellations. ​
WITH COVID-19 AND NO VACCINE, IS IT SAFE TO TRAVEL AND SHOULD I IF IT'S NON-ESSENTIAL?

The WHO is not advising any restrictions on travel or trade, even though many countries have made decisions to introduce them. However, the situation continues to change rapidly, and there are many practical considerations relating to insurance, or isolation requirements, which could impact travel.

Please check our Coronavirus & Health page for more information.

IS THERE A GREAT RISK OF CONTRACTING THE VIRUS ON A PLANE?

IATA assesses that the risk is lower. Compared with those locations, a modern aircraft has its cabin air changed many times more frequently than offices or shops.  The air supplied to the aircraft cabin is either fresh or is filtered through HEPA filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms.  As in a shopping center or an office, the biggest risk is if someone remains in the environment while unwell with a viral infection. Hence maintaining social distancing whenever possible, wearing a mask and good personal hygiene is key! Some planes have been guaranteeing empty middle seats, but this is not uniform practice and limited in time scope.

Please check our Coronavirus & Health page for more information.

WHAT CAN PASSENGERS DO TO PROTECT THEMSELVES FROM COVID-19 ON BOARD?

The range of simple measures advised by WHO are effective even for passengers on a flight: careful hand-washing on a regular basis or at least hand sanitizer, avoiding touching other people, covering coughs and sneezes (and then hand-washing), avoiding traveling if becoming unwell, and avoiding contact with anyone who appears to be unwell.

One question that is often asked is whether passengers should wear masks when on a flight. Wear a mask if you are not feeling well. Otherwise, there is no need to do so.

Please check our Coronavirus & Health page for more information.

SUSAINABILITY AND TRAVEL ISSUES MAKE ME WONDER, ``SHOULD I FLY LESS?``

Aviation accounts for 2% of global carbon emissions, but supports 3.5% of global GDP and 63 million jobs. So the question is, would stopping flying be the best way to reduce emissions, while safeguarding our way of life? Everyone has to make their own choice. As an industry, we can point to a track record of reducing emissions per passenger that goes back to the beginning of the jet flight. And we were the first global industry to set tough carbon targets, with our objective to reduce our emissions by 50% by 2050.

It is also worth noting that about 80% of aviation’s CO2 emissions occur on flights over 1,500 km, where there is no other transportation alternative.

Please check our Coronavirus & Health page for more information.

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